Success in games requires ongoing optimization and attention to detail and, at deltaDNA, support infrastructure comprises two main strands – the people and the tools. Combining both facilitates success at every stage of a game’s lifecycle.
We’re here to help
The deltaDNA Support Team builds specific personal relationships with our clients, giving advanced technical support as needs evolve. Our one-to-one assistance fosters greater understanding of challenges, quicker issue resolution and better results. Whatever your goals, we will tailor our support services to meet both your immediate and long-term needs.
Additional services we provide
Having playtested your game to identify which events should be prioritized for tracking and reporting, our support engineers are on hand to guide you through integration with deltaDNA. Setup includes QA of your event analysis and hands-on training for your team so that they can get the best out of our technology going forward.
In-house analysis experts will be your primary contact for support. Equal parts data analyst and engineer, your experts can offer advice and solutions, create funnels and segments, build charts, write SQL queries, construct campaigns and much more. Tackling issues on an ad-hoc basis, as and when you need us, we are equipped to deal with any and all issues.
All the tools you need
The Docs Portal is an exhaustive library of the collective deltaDNA knowledge shared between our technology and our in-house experts. Updated in line with new feature releases and upgrades, the Docs Portal contains all the information required to get you started as a platform user. FAQs and tutorials provide the support you need for ongoing optimization.
Any questions, requests or issues can be logged easily – at any time – using our Helpdesk function. Platform users can create tickets within the platform or by sending an email directly to support. With tickets assigned to the appropriate person, we will respond as soon as they become available.
We support native implementations for iOS and Android as well as a micro core Unity version that will support iOS, Android, Windows Mobile, PC standalone and Web Player.
We provide a regular schedule of training webinars and have a library of previously recorded webinars that can be viewed. These cover all aspects of our functionality and also getting started.